Welcome to CORE CU

We are excited to welcome you to the CORE Credit Union family. Based on your vote, Memorial Health and CORE Credit Union merged on November 1, 2022. At that point, the partnership combined the assets of Memorial Health into CORE Credit Union.

We completed our system conversion on May 31st.

Important Reminders

  • You can now update your account number and routing numbers.

  • You may now activate and use your debit cards.

  • Click here to access your online banking. Please log in using your new member number and the last four digits of your social security number. If you need help, please call our Virtual Branch at 912.764.9846

Credit Card Conversion

  • Current Memorial Health credit cards will stop working on Thursday, June 22. 

  • Your new CORE Credit Union credit card can be activated and used beginning Sunday, June 25. 

  • If you are a joint card holder (not the primary member), you must use the primary member’s personal information to activate your card. 

  • On June 25, you can access your credit card through online banking. You can then check your credit card balance, statements, and transaction history from the conversion date.

  • Your payment will now be due on the 15th of the month. Your statement will be mailed on July 15, and the payment will be due on August 15. 

  • Your current rate will remain the same.

Upcoming Dates to Remember

 

Important Information About Your Accounts and Services 

 

SCAN TO DOWNLOAD CORE CREDIT UNION MOBILE BANKING APP

We understand change can be frustrating. Please know that changes were made only when necessary to ensure that we can provide you with the most efficient service possible.

Our goal is to deliver exceptional services quickly and at your convenience.

  • Dear Member,

    As part of the process, integrating both organizations into one core system will enable us to provide you the enhanced products and services we promised. The data system conversion will start at noon on Wednesday, May 31, 2023. The conversion should be completed by opening on Friday, June 2, 2023.

    This booklet provides essential information about the data system conversion, including the impact the conversion will have on your accounts. Also included in this booklet are tips to help you plan to minimize any inconvenience associated with the conversion.

    Thank you for your understanding and patience while we complete the data system conversion to serve you going forward.

    If you have questions, please feel free to contact us at (912) 764-9846.

  • IMPORTANT REMINDER
    Always remember, CORE will NEVER initiate an email, text message, or call in which we ask you to provide confidential information such as account numbers, card numbers, pin numbers, or social security numbers.

  • If you need assistance, please contact our Virtual Branch or visit any one of our branches or call at (912) 764-9846 or (912) 354-8100. Our Virtual Branch is another exciting service we have to offer you, as it is essentially an “in-house call center” available to you during regular business hours. This service helps to eliminate leaving messages by having a Member Service Representative answer your call quickly to resolve your questions or concerns.

  • EFFECTIVE FRIDAY, JUNE 2, 2023

    If you have a lost or stolen debit card, please call:

    During business hours: (912) 764-9846

    After business hours: (833) 462-0798


FAQ

Question Answer
Will my member account number change? Yes. Your account number will change. Please look for a letter that was mailed to you with your new account information. In addition to your member number changing, your checking account number will be changing as well.
Will I be getting new checks? We will be mailing you new checks in May, and we ask that you start using them on June 1st.
Will recurring transfers of funds between my accounts continue to work? Yes. The transfers you currently have set up between your accounts will not be affected.
Will direct deposit of my paychecks or social security checks still work? Yes. Your payroll or social security checks will continue to be deposited into your specified account without interruption. However, you will need to reach out and get the routing number and account number changed by December 31, 2023.
Will my loan payment be affected if it is set up on payroll deduction or automatic transfer? No. Your loan payment will continue on the scheduled date without interruption.
Will my Debit Card change? Yes. During the month of May, you will receive a CORE Credit Union VISA® Debit Card that replaces your Memorial Health Credit Union Mastercard®. You will set up your PIN (Personal Identification Number) when you activate your new Debit Card.
Will my VISA Credit Card or MasterCard® Credit Card change? The credit card conversion will occur at the end of June and new cards will be issued closer to that time. You will still be able to use your Memorial Health Credit Union Credit Card after May 31st.
I am currently able to deposit checks using my mobile phone/ device; will this service continue to be available after the data systems conversion? Yes. Please visit the Apple or Android store to download the CORE Credit Union App. You can log in to your online account on or after June 2, 2023.
Will the format of my statements change? Yes. The design and format of your statements will change
I am currently set up for e-Statements; will this service transfer over after the data systems conversion? No. In fact, your statement ending May 31, 2023, will be mailed to your address on record on or after June 2nd. After June 2nd, you will be required to re-register for eStatements.
Will my bill pay information transfer? Unfortunately, bill payment information will not transfer over. We recommend you gather your payee information from your current bill pay account before May 24th as this is the last date you can access that system.
Will my transactional history be available for me to easily view/ download after the data systems conversion? No. After the system conversion is completed, only those transactions performed after June 2, 2023 will be populated in Online Banking and other electronic services for you to easily access, view or download. Your statements are your best source for historical and transactional account information. If you are currently utlizing e-Statements, you can download up to 24 months of prior statements. Please be sure to download the statements you need before Wednesday, May 31, 2023.